Privacy Policy
Our shop runs on Big Cartel, which provides the online platform that allows us to sell our products to you. We believe your personal information should be treated with the same care as a treasured keepsake. When you shop with us, we collect only what’s needed to process your orders, keep things running smoothly, and occasionally send you news you’ve actually asked for.
What we collect
– Your name and contact details
– Delivery and billing information
– Order history
– Cookies and usage data to help us understand how our website is being used
How we use it
– To process and deliver your orders
– To provide customer support
– To improve our site and services
– To send you updates if you’ve opted in
Sharing your data
We only share your information with trusted partners like Big Cartel (our shop platform), payment processors, delivery couriers, and website tools that help us keep things secure and working well.
Your rights
You’re always welcome to access, update, or delete your information. Simply get in touch and we’ll help.
Terms & Conditions
By shopping with The Bear Haus, you’re agreeing to a few simple ground rules designed to keep everything fair, clear, and enjoyable.
Orders & payments
We do our best to make sure product descriptions, pricing, and availability are accurate. If we spot an error, we’ll let you know before your order ships.
Delivery
Big Cartel helps us securely process your order details, and once you place an order, we’ll get it packed and on its way as quickly as possible. Delivery timeframes are estimates, not guarantees, but we’ll keep you updated.
Our responsibility
We aim to provide products and service you can count on. That said, we’re not liable for delays or issues outside our control.
Returns & Refunds
We want you to love your order. But if something’s not quite right, we’re here to help. Please contact us.
Change of mind
You have 14 days from receiving your order to let us know you’d like to return it. Items should be unused and in their original condition.
Refunds
Once your return is approved and received, we’ll process your refund back to your original payment method. This usually takes a few working days.
Return postage
Unless the item is faulty, return postage costs are your responsibility.
Faulty or damaged items
If something arrives damaged or not as expected, please contact us within 48 hours and we’ll put things right.
Shipping Policy
We pack every order with care and send it off with reliable couriers.
Delivery times
Standard orders usually arrive within the timeframe displayed at checkout. Busy seasons may cause slight delays, but we’ll keep communication open.
Shipping costs
All shipping costs are shown at checkout—no surprises.
International shipping
If we ship to your country, you’ll see the option at checkout. Any customs fees are your responsibility.
Missing or delayed parcels
If your parcel seems to be taking the scenic route, reach out and we’ll help track it down.
Cookie Policy
Our website uses cookies to keep things running smoothly and to understand what’s working (and what’s not). Some cookies are essential, while others help us improve your browsing experience.
You can adjust your cookie preferences anytime through your browser settings.
Accessibility Statement
We’re committed to creating a website that everyone can use comfortably. If you experience any barriers while browsing or shopping with us, please let us know—we’ll do everything we can to help.
Environmental & Ethical Statement
We care about the impact we make. We’re always looking for ways to reduce waste, choose responsible materials, and support ethical suppliers. As we continue to grow, we’ll keep refining our practices and sharing our progress openly.