By shopping with The Bear Haus, you’re agreeing to a few simple ground rules designed to keep everything fair, clear, and enjoyable.
Orders & payments
We do our best to make sure product descriptions, pricing, and availability are accurate. If we spot an error, we’ll let you know before your order ships.
Delivery
Big Cartel helps us securely process your order details, and once you place an order, we’ll get it packed and on its way as quickly as possible. Delivery timeframes are estimates, not guarantees, but we’ll keep you updated.
Our responsibility
We aim to provide products and service you can count on. That said, we’re not liable for delays or issues outside our control.
Cookie policy
Our website uses cookies to keep things running smoothly and to understand what’s working (and what’s not). Some cookies are essential, while others help us improve your browsing experience.
You can adjust your cookie preferences anytime through your browser settings.
Accessibility statement
We’re committed to creating a website that everyone can use comfortably. If you experience any barriers while browsing or shopping with us, please let us know—we’ll do everything we can to help.
Environmental and ethical statement
We care about the impact we make. We’re always looking for ways to reduce waste, choose responsible materials, and support ethical suppliers. As we continue to grow, we’ll keep refining our practices and sharing our progress openly.